What is the magic of Disney? Join Doug Lipp as he takes you on an insightful and entertaining behind-the-scenes tour to show you the secret of Disney’s success and how it and other organizations have overcome immense challenges. An internationally recognized expert on customer service, leadership, managing change and global competitiveness, Lipp’s high energy and thought-provoking style have motivated hundreds of thousands of people around the world to maximize personal and professional success.
By age 29, Lipp was the head of the training team at the world-famous Disney University at Disney’s corporate headquarters. Fluent in Japanese, he was later on the start-up team for Tokyo Disneyland, Disney’s first international theme park. Pivotal in Lipp’s Disney career was his experience in the mid-80s, when the corporate culture shifted from the arrogant, “We’re the best. Why change?” to the progressive “Don’t rest on your laurels” powerhouse corporation that Disney remains today. He found that even strong organizations, like Disney, must embrace change and be willing to innovate.
After leaving Disney, Lipp co-developed an international consulting firm with a Stanford University professor to fulfill his passion for researching and analyzing successful global corporations. He helped multinational companies with international teamwork issues, teaching diverse teams of professionals how to better compete in the global marketplace.
Lipp is the author is of numerous articles and eight books on leadership, customer service and international business.
His latest book, Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees is full of never-before-told stories offering timeless lessons from Disney’s legendary leaders. His other popular titles include The Changing Face of Today’s Customer: How to Attract and Retain a Diverse Customer and Employee Base and Even Monkeys Fall From Trees: The Art and Science of Outstanding Customer Service.