Doug Lipp

FORMER HEAD OF TRAINING AT THE LEGENDARY DISNEY UNIVERSITY.

CUSTOMER SERVICE, LEADERSHIP AND GLOBAL COMPETITIVENESS EXPERT.

Doug Lipp Keynote Speaker

CREATING CULTURES OF SIGNIFICANCE

English

Doug Lipp is a distinguished consultant, business keynote speaker, eight-time business author and world authority on building esteemed organizational cultures. He helps companies see how values and culture form the essence of their business and provides clear insights on how they can build an even stronger brand. The foundation is values-based leadership, teamwork, and innovation.

During this time,Tokyo Disneyland (TDL) was in its initial stages of meet development. It was vital that the “Disney Way” be implemented in its first theme park overseas. Doug Lipp was selected to help train visiting Japanese executives in this philosophy before TDL opened. His success and acute sensitivity to intercultural management issues earned Doug a position on the team of American executives assigned to build and open TDL. For two years, Doug Lipp helped manage both the construction and operations phases of TDL, including hiring and training more than 4,000 Japanese employees. Doug later penned the first of eight books titled «The Success of Tokyo Disneyland». This highly acclaimed book is one of the first to address the effects of culture on business.

After completion of TDL in 1983, Doug returned to Disney’s headquarters to lead corporate training initiatives. At the time, Disney was undergoing tumultuous change. Not only was the company preparing to release its first-ever PG-rated movie, but it was also experiencing a change in leadership, away from a family-led business. When Doug Lipp is hired to speak about “Disney,” “customer service,” and “change,” he brings an intimate perspective from a time of historical significance at Disney.

Today, Doug Lipp can be found inspiring audiences around the globe as a leadership speaker with his game-changing questions, animated stories, actionable content and engaging stage presence. And like Walt Disney, Doug believes that “laughter is no enemy to learning” infusing his singular style of fun and humor into every presentation.

Lessons from disney u: the wonderful world of an enduring brand.

Disney stands the test of time as the ultimate icon of applied imagination. How did Walt Disney create “The Happiest Place on Earth?” What are the secrets behind its employee development dynasty? And how does it reinforce its organizational values, culture and brand on a day-to-day basis? During this animated and high-energy program, you’ll learn how Disney continues to capture and inspire the hearts and minds of thousands of employees around the globe through an unwavering devotion to the core values established by Walt himself.Learn how Disney University Founder Van France has brought to life — for generations of employees —Walt’s timeless values of Innovate, Support, Educate and Entertain.

Organizational culture: it's more than a coat of paint.

Leaders build the culture, live the culture, and reinforce the culture every single day. Leadership has always set the tone within an organization, but today there’s growing consensus that a winning,sustainable culture is only achieved when it is ‘actively’ steeped throughout the entire organization. In this program, Doug persuasively demonstrates that organizational culture is much more than a coat of paint daubed on the walls of a building. Culture is the cornerstone of success and supports your business performance and all operations. As such, it’s uniquely yours and almost impossible for competitors to copy.

The magic of exceptional customer service: keep plussing the show.

How has Disney managed to keep its employees and customers so fiercely devoted to the brand? How has it managed to continually top the charts as one of the world’s most loved brands? How can you learn from its practices to catapult your organization’s service strategies to even higher levels? Learn the four components that are at the heart of Disney University: Innovate. Support. Educate. Entertain. Discover how legendary service is a delicate balance between art and science. “Doing the ordinary in an extraordinary fashion” isn’t rocket science; customer service excellence must be ingrained throughout your culture. In this ever-changing economy, more companies than ever are realizing the strategic importance of transforming their service culture to differentiate themselves from competitors.

Even monkeys fall from tress: learn from mistakes and embrace change.

The best and the brightest make mistakes. However, the ability to learn from setbacks, then bounce back even stronger is the hallmark of market leaders. Join Doug as he discusses Walt Disney’s unrivaled focus on creating one of the strongest teams of dreamers and doers in the world. “Change or perish” defines the innovative Disney culture. Doug takes you behind-the-scenes to discover how Disney pushed through obstacles by relentlessly challenging the status quo in literally every corner of the company.

It's a small, small world: the globe is shrinking. is your business expanding?.

Walt Disney had it right all those years ago … “it is a small world.” And guess what? It’s getting even smaller! Mobility and greater access to multicultural markets is heralding in exciting, new opportunities for organizations willing to raise their diversity IQ. In this powerful and cutting-edge presentation, Doug Lipp shows that regardless of whether your organization is selling globally, the face of the customer is changing. Gone are the days of managing or marketing to a homogenous group. Customer groups, employees, channel partners, and shareholders now represent different cultures, generations, and ways of thinking. Organizations must adjust— or be willing to lose—in their global battle for market share.

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees.

When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.

How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards?

The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U, Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life.

Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century.

To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success.

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees.