Jenn Lim

CEO and Chief Happiness Officer of Delivering Happiness

jenn-lim-speaker-delivering-happiness-keynote-conferencias

Delivering Happiness combines the power and focus of a company mission and the grass-roots momentum of community movement to advance a culture of happiness in the world.

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Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and everyday life. In Jenn’s words: “A CHO is doing what any CEO does in an organization — putting the people/resources/financing in place to create a sustainable company. The difference between a CEO and a CHO is that a CHO is doing it through the lens of happiness as a business model.”

Along with her “fearless leader” CHO responsibilities, Jenn manages a demanding speaking schedule that sends her around the world to deliver a message of passion, purpose, culture, and happiness. If you ask her, Jenn Lim will tell you she never imagined the opportunities that she has today, but she often recalls a particular turning point in her life, which foreshadowed her path. While studying at UC Berkeley, she found herself in a poetry class and where she was expected to read my poems aloud. Another student came up to her after class and said “I loved that line.” It was in that moment that Jenn realized that words have power, and became the reason that she focuses so much energy on her speaking engagements today. She says: “If I affect someone in some way it’s worth it… somehow I ended up in this place where I have a bigger platform to do it now but it comes back to the same thing — inspire and be inspired.”

Starting long before Delivering Happiness was a gleam in anyone’s eye, Jenn was a consultant at Zappos. She created the Zappos Culture Book, a symbol of how companies can use happiness as a business model to increase productivity and profitability. She was a foundational part of the team at Zappos who proved that happier employees = happier customers = profitable/sustainable business (and most importantly, meaningful lives).

In 2010, Jenn Lim led the launch and management of Tony’s book (Delivering Happiness) which has sold over 600,000 copies worldwide and hit #1 on bestsellers lists like the New York Times and USA Today. It was voted one of the best business books by NPR, Inc. Magazine and the Wall Street Journal, remained on the New York Times list for 27 weeks and has been translated into 20 languages.

DH has evolved from a book to a company and global movement represented by over 110 countries. Today, she’s dedicated to growing DH to inspire happiness in people, communities and companies so that together, we can create a happier world.

Delivering Happiness

Happiness as a Business Model

Making dollars and sense of why an investment in happiness will increase your productivity, profitability and sustainability as a company.

Living with Passion and Purpose

Jenn’s personal life lessons and discoveries through her own journey with Delivering Happiness, Zappos and her passion and purpose to inspire happier companies and communities, that together, create a happier world for all.

Starting, Scaling and Sustaining Culture

Key learnings and insights from working with over 250 companies in various stages of culture evolution, all towards creating a distinct culture of values that can be scaled and sustained for long-term growth.

Culture as a Competitive Advantage

Over a decade of research shows that a culture of happiness is becoming one of the biggest competitive advantages in today’s economy. Happy employees who work with passion and purpose perform at consistently high levels, multiplying their effectiveness and raising business outcomes.

The Story of CEO Tony Hsieh and Zappos

Building an enduring brand through WOW customer service and a values-based company culture – from selling shoes to delivering happiness!

Zappos.com 2011 Culture Book

Zappos 2011 Culture Book written by Employees at Zappos.com

Zappos.com 2011 Culture Book

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Jenn Lim

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