John Tschohl, called the “Guru of Customer Service” by USA Today, Time and Entrepreneur magazines, is a bestselling author, the internationally recognized service strategist.
John Tschohl was responsible for the development of the world’s first comprehensive customer service training system and has received world-wide recognition from such highly acclaimed media as “Good Morning America” and “Time Magazine”.
For the last 30 years he has solely focused on helping organizations drive a service culture through his technology built on practicality, simplicity and common sense. With his credibility and focus on empowerment he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.
John Tschohl is dynamic, hard hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measureable data that CEO’s respond to. His books are especially recognized and highly esteemed by senior executives as the most powerful must-reads in Customer Service. John Tschohl’s message is based on common sense built around his 39 years in speaking, designing training programs, and developing a high performance workforce.
Author of hundreds of articles and publications, 45 books and learning systems, John Tschohl established ‘Best Sellers Publishing’ in 1993, a firm owned by authors and committed to creating best sellers.
Featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John Tschohl ‘s technology and books are in 11 languages, represented in over 4 countries, and 90 percent of Service Quality Institute’s business is international.
John Tschohl is Founder and President of a leading multi-national firm, ‘Service Quality Institute’, which specialises in quality service training. His customer service system, ‘Feelings’ is the premier system used by organisations throughout the world.
John Tschohl’s seminar programmes have been heard internationally, in Mexico, Canada, Brazil, Israel, Malaysia, and Singapore and attended by companies such as, Coca Cola, Dun & Bradstreet, E.I. DuPont de Nemours & Co. and Eastman Kodak. His enthusiasm, energy and conviction create a new commitment and focus from the audience. .