Brett King

Elegido American Banker´s Innovator del 2012

Experto en innovación, gestión de clientes, estrategia, finanzas y autor de Bank 2.0 y Bank 3.0

Considerado actualmente como el experto más destacado en innovación de la banca minorista, King tradujo su visión en acciones concretas creando Moven, la primera cuenta bancaria del mundo que es “descargable” y vinculada a redes sociales. Esta revolucionaria tecnología basada en dispositivos móviles representa un modelo de negocios que cambia las reglas del juego del sector.

Inglés

Brett King, es consultor estratégico del sector de servicios financieros globales y autor de los revolucionarios súper ventas Bank 3.0 y Bank 2.0. Además, es jurado internacional de los Asian Banker Retail Excellence Awards y de los Middle-East Business Achievement Awards.

Lo curioso y al mismo tiempo fascinante de King, es que se destaca entre un grupo de banqueros por ser innovador en el sector, sin ser un banquero por sí mismo. Fue el creador del disruptivo negocio, Moven, tecnología de banca móvil, el cual es referencia de toda la industria.

A su vez, Brett King es conferenciante de referencia en eventos globales que tratan sobre servicios financieros e innovación, experiencia de cliente y estrategias de distribución incluyendo la comprensión de los giros fundamentales en el comportamiento de los clientes.

Brett King colabora habitualmente como consultor destacado de la industria financiera en medios como el Huffington Post, Internet Evolution, FinExtra y en su propia web Banking4Tomorrow.com. Además, ha aparecido en otros medios como Bloomberg TV, BBC, CNBC, Wall Street Journal, Financial Times, The Economist, The Asian Banker Journal y SBC.

Por otro lado, dirige User Strategy, una firma de consultoría especializada en aumentar la interacción con los clientes en empresas de servicios financieros. Brett King, a su vez, ha dirigido la división asiática de Modem Media/Digitas (parte del grupo Publicis) y la línea de servicio de E-Business de Deloitte (particularmente todo lo relacionado con la industria de instituciones financieras). Entre sus clientes destacan HSBC, Citigroup, UBS, Standard Chartered, Abu Dhabi Commercial Bank, EmiratesNBD, BNP Paribas y otros.

La visión de Brett King, así como su trabajo reformador en el espacio del cliente financiero, desarrolla un nuevo beneficio para las empresas, basado en el uso de las redes sociales como parte de sus servicios de créditos y precios según las decisiones de los consumidores.

Además es locutor del programa Breaking Bank$, el programa de radio de Voice America, red de emisoras en internet que cuenta con más de nueve millones de oyentes.

Bank 2.0. ¿Cómo el comportamiento de los clientes y la tecnología cambiarán el futuro de los servicios financieros?

BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years.

Adiós talonario, hola Facebook

La evolución de la cuenta bancaria, desde el passbook a los móviles

Las nuevas reglas de compromiso

La construcción de un Banco de Gen-Y y Nativos Digitales

Disrupción en banca

BREAKING BANKS

"In the next 10 years, we'll see more disruption and changes to the banking and financial industry than we've seen in the preceding 100 years"—Brett King Breaking Banks: The Innovators, Rogues, and Strategists Rebooting Banking is a unique collection of interviews take from across the global Financial Services Technology (or FinTech) domain detailing the stories, case studies, start-ups, and emerging trends that will define this disruption.

Features the author's catalogued interviews with experts across the globe, focusing on the disruptive technologies, platforms and behaviors that are threating the traditional industry approach to banking and financial services Topics of interest covered include Bitcoin's disruptive attack on currencies, P2P Lending, Social Media, the Neo-Banks reinventing the basic day-to-day checking account, global solutions for the unbanked and underbanked, through to changing consumer behavior Breaking Banks is the only record of its kind detailing the massive and dramatic shift occurring in the financial services space today.

BREAKING BANKS

BANK 3.0

The first edition of BANK 2.0 - #1 on Amazon's bestseller list for banking and finance in the US, UK, Germany, France, and Japan for over 18 months—took the financial world by storm and became synonymous with disruptive customer behaviour, technology shift, and new banking models. In BANK 3.0, Brett King brings the story up to date with the latest trends redefining financial services and payments—from the global scramble for dominance of the mobile wallet and the expectations created by tablet computing to the operationalising of the cloud, the explosion of social media, and the rise of the de-banked consumer, who doesn't need a bank at all. BANK 3.0 shows that the gap between customers and financial services players is rapidly widening, leaving massive opportunities for new, non-bank competitors to totally disrupt the industry.

BANK 3.0

BRANCH TODAY, GONE TOMORROW

In the wake of the global financial crisis, retail bankers face another equally challenging shift to their business in the near term – the demise of the branch. In the UK, one bank branch has closed everyday since 1990. In the US, transaction volume in-branch will be down almost 60% between the period 2006-2015. In developed economies, consumer visits to bank branches have been down 80-90%.

Yet today most banks spend more than 80% of their channels budget on branch real estate, staffing and support. In a world where the fastest growing interactions with banks are through Internet, mobile phones and social media, what does the bank of 2015 look like? How will we support a 50% reduction in number of branches in the next few years? Where will all the tellers go, and what happens to all that real estate?

Branch Today, Gone Tomorrow is a detailed, multi-faceted business case for the reprioritization of branch banking in the channel mix. It explores economics, behavioural shifts, trust issues facing banks, new retail distribution models and drivers challenging the branch-centric models of yesteryear. Branch Today is not about getting rid of every bank branch you have. It’s about understanding how banking changes when branches are no longer at the centre of acquisition, service and channel strategy. About the author Brett King is the author of the bestselling book Bank 2.0, founder of the world’s first mobile direct bank Movenbank. He advises the world’s biggest banks on innovation, customer experience and distribution strategy.

BRANCH TODAY, GONE TOMORROW

BANK 2.0

The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years.

BANK 2.0