Beth Davies is a renowned international expert in cultivating and preserving the unique culture of companies, creating customer-focused organizations, developing leaders, boosting the workforce, and innovating in human resources.
Beth Davies has over 25 years of experience working in senior leadership positions at well-known innovative companies around the world: Tesla, Apple, Microsoft and Gap. She is a renowned international expert in cultivating and preserving the unique culture of companies, creating customer-focused organizations, developing leaders, boosting the workforce, and innovating in human resources.
As Tesla’s Director of Learning and Development (2011-17), Beth Davies contributed to the company’s hyper-growth of 600 to 33,000 employees. His main responsibility was to evangelize the company’s culture to protect it from being diluted by rapid growth, as well as to achieve, through innovative techniques and procedures, a rapid learning of new employees so that they would be operational in the shortest possible time.
His responsibilities expanded to include incorporating new hires across the organization, sales and delivery training, leadership development, compliance training, continuous employee development, and learning infrastructure. Despite having a minimal budget and a small team, he developed and executed a comprehensive and innovative strategy that brought this learning to all employees in all roles and throughout the world.
Before joining Tesla, Beth was part of a small team at Microsoft that conceived and developed her retail concept, growing the operation from 0 to 15 stores in 18 months. As Director of Customer Experience, she created customer service standards for stores and all the training necessary to launch the new retail operation.
Previously, Beth Davies played a critical role in Apple’s growth. In 2003, when the company was re-emerging from the brink of bankruptcy, Beth joined the Human Resources team as Director of Leadership Development. In 2005, she became the Director of Training for retail stores around the world, whose mission was to ensure that new store employees were able to provide customer service that met Apple’s stringent standards. Beth Davies and her team played a key role in the expansion of Apple stores, training more than 100 new store work teams in the United States as well as new markets in Europe, Asia and Australia.
What’s the difference and how do you create a culture that leaves customers deeply loyal to your brand? Using stories from his time at Apple and Tesla, two of the most loyal brand names fans have managed to create in record time, Beth Davies explores these concepts and shares strategies that any organization can apply to achieve loyal customers who want to do business with you again.
Beth Davies earned a law degree from Indiana University and a law degree from Stanford Law School. In 2017 Indiana University named her a Distinguished Luminaire and Student, an honor bestowed on just 12 people before her.