Ilenia Vidili is a recognized customer centricity advisor, author and keynote speaker. She has focused on consumer behaviour since her university studies in International Business Strategies pursued in Cambridge (UK). She has conducted corporate marketing for NEC, Bayer, ARM, and a broad range of startups.
With over a decade of experience in both business-to-consumer and business-to-business companies, Ilenia realised that the gaps between companies and their stakeholders were far too wide. Today, she helps businesses to close those gaps by thinking differently, combating inefficient processes, turning product mentalities into people mentalities, and improving customer focus.
She is passionate about giving enthusiastic global keynotes in multiple languages on embracing customer-centricity as the key to unlock the future of businesses. Ilenia Vidili has inspired leaders and C-level executives of the likes of Coca-Cola, L’Oreal, Savills, Harrods. She has also lectured at Anglia Ruskin University, Cambridge and other universities around the world.
In addition, she is author of “Journey to Centricity: a customer-centric framework for the era of stakeholder capitalism”, a definitive roadmap for leaders to transform into truly customer-centric companies.
Having lived and worked in many countries, she holds a global perspective on today’s crucial business challenges. She believes that there has never been a more critical time for change and she advises decision makers to connect their minds and hearts when leading businesses. Driven by bringing humanity to business, her mission is to see a brighter future where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society.
Audiences describe her presentations as very engaging and inspiring. In particular, they enjoy how she uses storytelling and analogies to breathe life into business concepts. Ilenia also involve participants — encouraging dialogue and discussion, and providing practical techniques they could apply to their work immediately.
Ilenia Vidili is originally Italian, precisely from Sardinia, and she lived in Spain for two years and then in the UK for nearly ten. She can deliver her keynotes in Italian, English, and Spanish.
