Ilenia Vidili

“CREATING THE COMPANY OF THE FUTURE”

Customer Experience Advisor & Trainer. Linkedin Learning Instructor. TOP Customer Experience Voice. Author.

Ilenia Vidili speaker, conferencias, customer, author
English · Italian · Spanish

Ilenia Vidili is a sought-after customer experience advisor, international keynote speaker, and acclaimed author. Her mission is to help businesses achieve a competitive advantage by becoming more customer-centric — helping them to think differently, streamline processes, turn product mentalities into people mentalities, and create more value for their customers.

 

Through her keynote speeches, Ilenia has inspired leaders and C-level executives of the likes of Coca-Cola, L’Oréal, KLM, and Harrods.

 

Over her tenure in the corporate world, she conducted corporate marketing for NEC, Bayer, ARM, and a broad range of start-ups. This allowed her to gain a deep understanding of consumer behavior while realizing that the gap between what customers wanted and how companies served customers was far too wide. Today, she helps companies close those gaps by helping them create more value for their customers and business growth.

Ilenia Vidili is the author of Journey to Centricity: a customer-centric framework for the era of stakeholder capitalism, a definitive roadmap for leaders to transform into truly customer-centric companies. The foundation of her book is her successful customer-centric framework that is used as a blueprint by companies around the world.

She holds a BA (Hons) in International Business Strategy in Cambridge (UK) and she recently obtained a certification from Harvard University in “Rhetoric: The Art of Persuasive Writing and Public Speaking”. She’s a LinkedIn Learning instructor on two topics: customer trust and customer-centricity.

 

Audiences describe Ilenia’s talks as very engaging and inspiring. In particular, they enjoy how she uses storytelling and analogies to breathe life into business concepts. Ilenia also involves participants encouraging dialogue and discussion, and providing practical techniques they could apply to their work immediately.

 

Having lived and worked in many countries, she holds a global perspective on today’s crucial business challenges. She believes that there has never been a more critical time for change and she advises decision makers to connect their minds and hearts when leading businesses. Driven by bringing humanity to business, her mission is to see a brighter future where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society.

Ilenia lived in Spain and South East Asia for four years combined. Then in Cambridge, UK for nearly 10 years where she graduated from university and worked in various multinationals and start-ups. She can deliver her keynotes in Italian, English, and Spanish.

Trust: The Currency of Customer Relationships.

It is no big secret that our world has a trust problem. In a world plagued by a trust deficit, businesses face both a challenge and an opportunity. Tailored for business leaders, executives, managers, and professionals across industries, participants will learn actionable methods for earning, preserving, and restoring customer trust, fostering stronger customer relationships, loyalty, and sustainable business growth.

Customer-Centricity: A Journey of Transformation with Customers at the Centre.

The prevalent challenge facing many businesses today is loss of relevance due to commoditization of products, low customer satisfaction scores, and the struggle to retain and engage with customers. In this keynote, Ilenia unveils her successful framework for building a customer-centric organization that drives both loyalty and sustainable growth. Tailored for business leaders, executives, managers, and professionals, participants will gain actionable insights for integrating a customer focus into daily operations and decision-making.

Crafting Tomorrow's Customer Experience with the Perfect Balance of Humanity and AI.

Many businesses face the challenge of balancing genuine customer connection with AI's potential. Ilenia will explore essential strategies for achieving this balance using her customer-centric framework. This keynote is for forward-thinking business leaders, CX professionals, and anyone navigating modern customer engagement complexities. Attendees will learn to leverage AI without losing the human touch, fostering authentic customer relationships through insights, case studies, and customer-centric strategies.

Journey To Centricity: A customer-centric framework for the era of stakeholder capitalism.

Managers and leaders know that customer centricity means providing positive customer experiences. But what if that’s not enough in the 21st century?

In the current age, where Millennials and Generation Z are shaping the very fabric of society and business, to remain relevant, organisations must provide more than occasional good experiences.

A narrow focus on short-termism, excessive tech automatisation and outdated product mentalities are a liability to customer centricity. We need businesses that are willing to radically change, embrace a long-term, customer-focussed perspective, and are able to create value for all stakeholders.

In Journey to Centricity, Ilenia Vidili instils a customer-oriented vision from the C-suite beyond, to transform your day-to-day operations and culture through three pillars:

Humanity.Make your brand more human by embracing a higher purpose, an empathic human touch and sustainable corporate responsibility.

Technology.Apply the necessary tools as enablers to ease of use, hyper-personalisation and innovation to improve your customers’ lives.

Culture. Invest effort in changing old-style mindsets that improve your culture and fortify your brand, to create a place where employees feel motivated, valued and appreciated.

Drawing on B2C practical advice from Ilenia’s first-hand interviews with leaders of world-class organisations such as illycaffè, Enel, Polestar, Forrester and Bain & Co, this book lays out a customer-centric framework for thriving in the new era of stakeholder capitalism.

Receive a powerful call to action to combat old paradigms, improve customer focus, create value for all stakeholders and contribute to a sustainable business world.

There has never been a more critical time for change.

Transform your mission into a journey to centricity!

Journey To Centricity: A customer-centric framework for the era of stakeholder capitalism.