Ilenia Vidili is a sought-after customer experience advisor, international keynote speaker, and acclaimed author. Her mission is to help businesses achieve a competitive advantage by becoming more customer-centric — helping them to think differently, streamline processes, turn product mentalities into people mentalities, and create more value for their customers.
Through her keynote speeches, Ilenia has inspired leaders and C-level executives of the likes of Coca-Cola, L’Oréal, KLM, and Harrods.
Over her tenure in the corporate world, she conducted corporate marketing for NEC, Bayer, ARM, and a broad range of start-ups. This allowed her to gain a deep understanding of consumer behavior while realizing that the gap between what customers wanted and how companies served customers was far too wide. Today, she helps companies close those gaps by helping them create more value for their customers and business growth.
Ilenia Vidili is the author of “Journey to Centricity: a customer-centric framework for the era of stakeholder capitalism“, a definitive roadmap for leaders to transform into truly customer-centric companies. The foundation of her book is her successful customer-centric framework that is used as a blueprint by companies around the world.
She holds a BA (Hons) in International Business Strategy in Cambridge (UK) and she recently obtained a certification from Harvard University in “Rhetoric: The Art of Persuasive Writing and Public Speaking”. She’s a LinkedIn Learning instructor on two topics: customer trust and customer-centricity.
Audiences describe Ilenia’s talks as very engaging and inspiring. In particular, they enjoy how she uses storytelling and analogies to breathe life into business concepts. Ilenia also involves participants encouraging dialogue and discussion, and providing practical techniques they could apply to their work immediately.
Having lived and worked in many countries, she holds a global perspective on today’s crucial business challenges. She believes that there has never been a more critical time for change and she advises decision makers to connect their minds and hearts when leading businesses. Driven by bringing humanity to business, her mission is to see a brighter future where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society.
Ilenia lived in Spain and South East Asia for four years combined. Then in Cambridge, UK for nearly 10 years where she graduated from university and worked in various multinationals and start-ups. She can deliver her keynotes in Italian, English, and Spanish.
