Christopher Sanderson is the CEO and co-founder of The Future Laboratory, where he is responsible for delivering the company’s extensive global roster of conferences, media events, in-house briefings, consumer insight, trend forecasting and…
Hank Brigman's passion for consistently delivering outstanding customer interactions - or touchpoints - was born in the demanding customer service environment of fine private clubs. Today, Brigman is recognized as an innovator and…
John Tschohl, called the "Guru of Customer Service" by USA Today, Time and Entrepreneur magazines, is a bestselling author, the internationally recognized service strategist. John Tschohl was responsible for the development of the…
Educated at the Swiss School (speaks four languages), holds a degree in Law and an MBA from IESE Business School. Since the 1990s, Pablo Foncillas has combined his management activities with academics and…
